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6:51 am, August 30, 2014

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Search Tags:  Gwynne Kostin

Constituent Servicing and Federal Agencies

With advancements in technology and service delivery, government agencies are faced with the challenge to keep pace with rising expectations from the public to deliver the same level of service received in the private sector or better. In order to deliver on this expectation, government agencies are faced with creating a cultural shift that literally shapes a new citizen engagement strategy involving technology, policy, programs, collaboration intra/inter-agency, customer friendly interaction and two-way mechanisms for feedback and best practices in service delivery. With the number of citizens who will require government service interactions growing literally every day, and those very same citizens demanding a leadership role in how they receive those services, "customer-centric government" is no longer a buzz word, but a necessity.

Tags: Xerox Federal , technology , Ron Woody , Amanda Nguyen , constituent service

Wednesday - 12/04/2013, 02:00pm EST
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Gwynne Kostin

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Tuesday - 11/12/2013, 10:53am EST

In Depth Show Blog - May 30, 2013

On the In Depth show blog, you can listen to our interviews, find more information about the guests on the show each day, as well as links to other stories and resources we discuss.

Tags: Thomas Day , Rhett Jeppson , Lee Dougherty , James Comey , Brian Garr , Francis Rose , In Depth

Thursday - 05/30/2013, 02:47pm EDT

OMB reworking financial system requirements to focus on outcomes, not inputs

The administration is expected to release a new directive in the coming weeks to update Circular A-127, which defines how agencies operate their financial systems. The new guidance is expected to open the market up to vendors and make it easier for agencies to transition to shared service providers.

Tags: technology , shared services , Adam Goldberg , Treasury , OMB , Keith Trippie , DHS , GSA , Kirit Amin , Commerce , Management of Change Conference , ACT-IAC , Jason Miller

Tuesday - 05/21/2013, 05:27am EDT
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Agencies slowly knocking down cybersecurity barriers to going mobile

Through the Digital Government Strategy, several initiatives are underway to address IT security concerns. DHS created a security baseline architecture and is testing it through five use cases. GSA created a new secure online content platform for agencies to move websites and applications into a mobile environment.

Tags: technology , cybersecurity , Brad Nix , USDA , Margie Graves , DHS , Adam Sedgewick , NIST , mobile computing , ACT-IAC , GSA , Digital Government Strategy , Jason Miller

Friday - 02/08/2013, 05:22am EST
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In Depth interviews - Jan. 10

On the In Depth show blog, you can listen to the interviews, find more information about the guests on the show each day and links to additional resources.

Tags: In Depth , Francis Rose , Mark Warner

Thursday - 01/10/2013, 07:30pm EST

In Depth interviews - September 26

On the In Depth show blog, you can listen to the interviews, find more information about the guests on the show each day and links to additional resources.

Tags: In Depth , Francis Rose , Barbara Kinosky , Gordon Adams , Travis Howerton

Wednesday - 09/26/2012, 03:09pm EDT

In Depth interviews - May 25

On the In Depth show blog, you can listen to the interviews, find more information about the guests on the show each day and links to additional resources.

Tags: In Depth , Francis Rose , Owen Barwell , Grant Thornton , CGI , Jason Wilson , Bloomberg Government , Serge Reveau , Ride 2 Recovery , GSA , Molly O

Saturday - 05/26/2012, 01:53am EDT
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