GSA

Docusign HISP Interview

Protected: High-Impact Service Providers leading a digital-first CX transformation across government

There is no excerpt because this is a protected post.

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login.gov, facial recognition, GSA

Login.gov set to embrace facial recognition technology – How GSA and users can mitigate risks

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Amelia Brust/Federal News NetworkContracting

It’s time to rethink GovCon pricing to align with post-pandemic reality

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A big uptick in federal agencies’ deferred facility maintenance backlogs

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(Getty Images/iStockphoto/AzriSuratmin)Multiple-award contracts (MACs)

Is an earthquake ahead for a mainstay of federal procurement?

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Amelia Brust/Federal News Networkmodernizing Congress, IT modernization, legislative branch, legislation, Congress, Capitol

Why there’s not a huge cause for optimism for the rest of the federal budget year

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Federal News Radio pinwheel icon

Less than a week in, contractors sort out the meaning of the 45-day continuing resolution

The continuing resolution, which lasts until November 17, takes a six-and-a-half week bite out of fiscal 2024’s calendar. In a sense, it resets the countdown…

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CX Exchange 2023: GSA’s Leilani Martínez on opening fresh ‘digital front door’ to federal services

With the unveiling of a retooled USA.gov and USAGov en Español, GSA offers new online tools to access federal resources more quickly. We talk with the…

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How to achieve your agency’s CX goals

It’s hard to go a day without hearing someone in government bring up customer experience. It makes sense given agencies provide services 24/7. Our new ebook offers tactics from 11 federal leaders and five industry experts to help improve CX right now.

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