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How to boost agency call center performance

Martha Dorris, deputy associate administrator at the Office of Citizen Services and Innovative Technologies at General Services Administration, shared some ideas from last month's GSA conference.

Tags: Martha Dorris , customer service , management , best practices , Technology , In Depth

Tuesday - 10/11/2011, 03:48pm EDT
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Administration assures Congress of aggressive cloud launch

David McClure, the associate administrator for GSA's Office of Citizen Services and Innovative Technologies, told the House Subcommittee on Cybersecurity that cloud security problems are no worse than any other IT risks.

Tags: cloud computing , Cybersecurity , David McClure , Federal Drive , cybesecurity update

Monday - 10/10/2011, 11:37am EDT

Gormley leaves Washington Management Group

Bill Gormley, president and chief executive officer of Washington Management Group, is leaving his job, Federal News Radio has learned.

Tags: Bill Gormley , Washington Management Group , contracting , acquisition , Deltek , people , management , Ruben Gomez , Jolie Lee

Friday - 10/07/2011, 12:50pm EDT
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Friday morning federal headlines - Oct. 7

The Morning Federal Newscast is a daily compilation of the stories you hear Federal Drive hosts Tom Temin and Amy Morris discuss throughout the show each day. The Newscast is designed to give FederalNewsRadio.com users more information about the stories you hear on the air.

Tags: Federal Drive , Federal Drive newscast , Tom Temin , Amy Morris , Solyndra , Oracle , NTEU , Data center consolidation , Steven Van Roekel , Energy

Friday - 10/07/2011, 09:00am EDT

Oracle to pay $200M in largest GSA false claims settlement

Software company Oracle has agreed to pay nearly $200 million to the U.S. government for failing to meet contractual obligations to the General Services Administration under a contract first awarded more than a dozen years ago. The company denies any wrongdoing, while GSA claimed the settlement as a victory for government purchasers.

Tags: acquisition , industry , Oracle , DoJ

Friday - 10/07/2011, 06:19am EDT

Agencies gravitate to low-cost contests as Challenge.gov celebrates its first birthday

In its first year, the website Challenge.gov let agencies add public contests as a low-cost way to find innovative solutions to their problems. Officials at the General Services Administration, which runs the site, say challenges offer a lower-cost alternative to procurement or grants and speak to a different audience. GSA would like to see challenges standardized across the government in the coming year but worry that the site may lose funding.

Tags: management , David McClure , e-government , Kathy Conrad , robynn sturm-steffen , Challenge.gov , Technology , innovation , Emily Kopp

Thursday - 10/06/2011, 05:38am EDT
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OFPP takes on second challenge of taming MACs

The Office of Federal Procurement Policy and GSA are working on a directory of Federal Supply Schedule blanket purchase agreements. The database would help fix one of the "biggest blind spots" in federal acquisition today, said Dan Gordon, OFPP administrator. OFPP's memo to require business cases for multiple-award contracts received praise for its direct and specific requirements.

Tags: acquisition , Acquisition policy , Dan Gordon , OFPP , Interagency contracting , mulitiple-award contracts , business cases , Marcia Madsen , Mayer Brown , Stan Livingstone , ASI Government , Jason Miller , contracting

Wednesday - 10/05/2011, 06:46am EDT
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OFPP sets new rules for creating multiple-award contracts

Agencies must develop a business case and post it on an internal government site for others to comment on. OFPP also wants senior acquisition officials to sign off on justifications before moving out with a final solicitation. The new guidance comes as GAO and others have found the proliferation of multiple award contracts is costing agencies and vendors millions of dollars.

Tags: contracting , Dan Gordon , OFPP , Interagency contracting , multiple award contracting , GWACs , Acquisition policy , Jason Miller , Chief Acquisition Officer

Friday - 09/30/2011, 01:03pm EDT

GSA launches YouTube-inspired contest for how-to videos

Jessica Milcetich, a GSA social media strategist, joined the Federal Drive with Tom Temin and Amy Morris to discuss GSA's video challenge contest.

Tags: Gov 2.0 , social media , jennifer milcetich

Friday - 09/30/2011, 10:06am EDT
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DHS picks CGI to provide cloud Web services

The $1.8 million dollar deal is the first under GSA's governmentwide infrastructure-as-a-service contract.

Tags: Technology , industry , contracting , DHS , CGI , cloud computing , infrastructure-as-a-service , Cybersecurity , FedRAMP , Jason Miller

Thursday - 09/29/2011, 04:15pm EDT
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