Shows & Panels
- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Connected Government
- Consolidating Mission-critical Systems
- Constituent Servicing
- Continuous Monitoring: Tools and Techniques for Trustworthy Government IT
- The Data Privacy Imperative: Safeguarding Sensitive Data
- Eliminating the Pitfalls: Steps to Virtualization in Government
- Federal Executive Forum
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- Government Cloud Brokerage: Who, What, When, Where, Why?
- Government Mobility
- Mission-critical Apps in the Cloud
- Mobile Device Management
- The Modern Federal Threat Landscape
- The Path from Legacy Systems
- Understanding the Intersection of Customer Service and Security in the Cloud
Shows & Panels
Search Tags: GPRA Modernization
The administration updated Performance.gov with a variety of data to highlight progress against each agency's goals and the cross-agency goals. OMB's Shelley Metzenbaum said the depth of information now on the site puts pressure on agencies to meet or surpass their goals. Interior and Education provide examples of how the discipline that the high-priority goals demanded has positively impacted their agency.
OPM developing competency models for performance improvement officers and chief operating officers as part of its requirements under the GPRA Modernization Act. DHS moves to agile development to fix the HSIN program. NIST to update HSPD-12 card requirements to meet mobile needs.
Tags: technology , GSA , OPM , NIST , DHS , Martha Johnson , Dave McClure , Patsy Stevens , Donna Roy , Jeremy Grant , NSTIC , Suzanne Lightman , green government , energy efficiency , open government , HSIN , cybersecurity , identity management , mobile , HSPD-12 , Jason Miller , ELC 2011
The 34-page guideline details how lawmakers can use performance information to ensure agencies are meeting their missions.
The provision is one of many in a new bill passed out of a House committee last week to boost customer service at federal agencies. The Federal Customer Service Enhancement Act — or H.R. 538 — would direct the Office of Management and Budget to set customer service standards and name someone to be a customer relations representative at each agency.
Panel discussion guests include Lisa Danzig, director of the Office of Strategic Planning and Management at Housing and Urban Development; Seth Harris, deputy secretary of Labor Department; Robert Shea, principal at Grant Thornton and former associate director for Administration and Government Performance at the Office of Management and Budget.