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9:58 pm, November 21, 2014

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Rick Parrish, Senior Analyst, Forrester

The President's Management Agenda includes a big customer service component. Deputy Director for Management at OMB, Beth Cobert, details how she expects your agency to improve its customer service experience. Rick Parrish, senior analyst serving Customer Experience Professionals at Forrester, tells In Depth with Francis Rose what to expect in the year ahead.

Tags: Rick Parrish , OMB , Beth Cobert , management , customer service , In Depth , Francis Rose

Friday - 11/14/2014, 04:17pm EST
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Managers take a bite of Apple for their agencies

David Johnson, a senior analyst at Forrester, has been looking at what managers need to do to integrate Apples into their agency's network.

Tags: David Johnson , Apple , MAC , technology , information technology , management , cybersecuirty , In Depth

Tuesday - 11/15/2011, 06:53am EST
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Time to integrate Macs at your agency

Forrester's David Johnson explains the steps you need to take to bring in Apple technology.

Tags: David Johnson , MAC , Apple , technology , computers , In Depth

Monday - 11/14/2011, 05:31pm EST
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