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Federal Drive Interviews -- Feb. 6, 2013

Forrest Morgeson, director of research at the American Customer Satisfaction Index, has some good news for some agencies. Agriculture Department official Kevin Concannon says USDA is claiming victory in its battle against fraud. Jordy Yager of The Hill newspaper explains why some on Capitol Hill are talking about Rep. Darrell Issa (R-Calif.) Tom Day, USPS' chief sustainability officer, shares news of the Postal Service's successful conservation efforts.

Tags: American Customer Satisfaction Index , Kevin Concannon , USDA , SNAP , Jordy Yager , The Hill , Darrell Issa , Tom Day , USPS , DoD , DoD Report , cybersecurity , Cybersecurity Update , Federal Drive

Wednesday - 02/06/2013, 10:28am EST

Survey: citizen satisfaction plunges

The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according to the American Customer Satisfaction Index. Details from ACSI's Forrest Morgeson.

Tags: Federal Drive , management , ACSI , fed bashing , customer satisfaction , Suzanne Kubota

Tuesday - 01/25/2011, 10:49am EST
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