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E-government bolsters satisfaction with federal services

For the second year in a row, the number of citizens who report being satisfied with government services rose, according to a new report from the American Customer Satisfaction Index. The higher governmentwide score was driven in large part by the increasing satisfaction with government websites, which rounded out the year at near all-time highs.

Tags: technology , best practices , e-government , citizen satisfaction , ACSI , Jack Moore

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Customer satisfaction with e-government down slightly but near record highs

Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer Satisfaction Index. On a 100-point scale, customer satisfaction with federal websites now sits at 75.3. That's actually down slightly from last quarter, which had set an all-time high, according to the latest report.

Tags: ACSI , e-government , customer satisfaction , SSA , HHS , federal websites , Jack Moore

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Feds improve customer service through data analysis

While government IT resources are shrinking, a dire need for improvements with customer interaction will be key to agencies survival.

Tags: management , customer service , mobile , web , e-government , BusinessUSA.gov , Federal Student Aid , Education Department , Dave Lewan , Mindy Chiat , Efrain Gonzalez , Government Executive magazine , Taeja Smith

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Report: Citizen satisfaction with federal services slightly up in 2011

Satisfaction went up 2.3 percent in 2011, according to the American Customer Satisfaction Index released today by Foresee. The bump comes after a decrease of 4.8 percent between 2009 and 2010.

Tags: Forrest Morgesson , ASCI , management , customer service , IRS , TSA , DHS , Treasury , DoD , State , Federal Drive

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White House, agencies get low marks for transparency

A Nextgov study finds government is not getting high marks for transparency. Nextgov's Aliya Sternstein and Project on Government Oversight's Bryan Rahija, joined the DorobekINSIDER to discuss how agencies can become more open.

Tags: Aliya Sternstein , Bryan Rahija , Nextgov , Project on Government Oversight , open government , transparency , best practices , President Obama , Dorobek Insider

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