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4:45 pm, October 25, 2014

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Search Tags:  Federal Student Aid

Federal Student Aid shifting toward a customer-centric approach to IT

Jerry Williams, the CIO of FSA, said he's reorganizing his office to establish customer service representatives to help the mission areas use IT more successfully.
April 10, 2014

Tags: technology , Jerry Williams , education , Dell Federal , contracting , virtual data center , ITIL , COBIT , IT management , customer service , Ask the CIO , Jason Miller

Thursday - 04/10/2014, 01:54pm EDT
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Feds improve customer service through data analysis

While government IT resources are shrinking, a dire need for improvements with customer interaction will be key to agencies survival.

Tags: management , customer service , mobile , web , ForeSee , e-government , BusinessUSA.gov , Education Department , Dave Lewan , Mindy Chiat , Efrain Gonzalez , Government Executive magazine , Taeja Smith

Wednesday - 06/27/2012, 12:01pm EDT