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Civil service jumps while economy slumps

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI's David Ham

Tags: management , call center , CFI Group , David Ham , Suzanne Kubota , ACSI , customer satisfaction , lessons learned , performance

Wednesday - 10/13/2010, 09:31am EDT

Zbot, the botnet in a box

Microsoft is taking new steps to eradicate the Zeus botnet.

Tags: Cybersecurity Update , cybersecurity , Microsoft , Zeus botnet

Wednesday - 10/13/2010, 09:30am EDT

Ft Detrick searches for institutional knowledge

Community members, former employees, and other workers are needed to supply information and knowledge about activities that have occurred throughout the history of the installation.

Tags: DoD Report , Defense , ft detrick

Wednesday - 10/13/2010, 08:40am EDT

Wednesday Morning Federal Newscast - October 13th

DoD SmartCard headed for Metro & ATMs?, SES raises drop to 5 year low

Tags: newscast

Wednesday - 10/13/2010, 08:15am EDT

NDU leads innovation in workforce improvement

Learn more about what the 2010 GISLA winners have done.

Tags: management , Defense , NDU , GISLA

Tuesday - 10/12/2010, 11:20am EDT

IRS phone operations managing call volume

Hear more from TIGTA's Mike Phillips on the IRS's effective phone operations system

Tags: management , IRS , phone operations , Treasury , TIGTA , Mike Phillips , Vyomika Jairam

Tuesday - 10/12/2010, 11:13am EDT

ManTech finalizes acquisition of S&IS

Learn more in today's cybersecurity update

Tags: cybsersecurity update , cybersecurity , ManTech , S&IS

Tuesday - 10/12/2010, 10:54am EDT

Marine Corps considering new class of cyber warriors

Learn more in today's cybersecurity update.

Tags: cybersecurity , Cybersecurity Update , technology , Marine Corps , cyber warfare

Tuesday - 10/12/2010, 10:40am EDT

Ft. Hood shooter hearing starts witness testimony

Learn more from CNN's Dick Uliano

Tags: Defense , DoD Reports , Fort Hood , Nidal Hasan , Article 32 hearing

Tuesday - 10/12/2010, 10:14am EDT

Gates will visit China next year

Learn more in today's DoD Report.

Tags: Defense , DoD Report , Sec. Robert Gates , China , Taiwan

Tuesday - 10/12/2010, 09:58am EDT
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