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3:30 am, November 29, 2014

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John Salamone, Vice President, FMP Consulting

A renewed focus on customer service is at the heart of the massive re-org at the Veterans Affairs Department. VA Secretary Bob McDonald says the agency will hire a Chief Customer Service Officer. John Salamone is vice president for FMP Consulting, and former Executive Director of the Chief Human Capital Officers Council. He's bringing his workforce management experience and knowledge to the National Academy of Public Administration as one of their new fellows. On In Depth with Francis Rose, he shared advice on how the VA can successfully deliver its promise for better customer service.

Tags: John Salamone , NAPA , NAPA fellow , In Depth

Tuesday - 11/11/2014, 04:20pm EST
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Federal News Countdown: Unified veterans' bill, civil-service reform

John Salamone of FMP Consulting and Ron Sanders of Booz Allen Hamilton counted down the top federal stories of the week with Francis Rose.

Tags: Ron Sanders , John Salamone , Booz Allen Hamilton , In Depth , Federal News Countdown

Friday - 06/13/2014, 05:51pm EDT
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OPM strategy for clearing retirement backlog not just IT issue

The overwhelmed retirement claims backlog at the Office of Personnel Management is only partly a technology problem. John Salamone, a managing consultant at FMP Consulting and the former executive director of the Chief Human Capital Officers Council, joined In Depth with Francis Rose to discuss the potential complications for OPM ahead.

Tags: OPM , workforce , technology , retirement , retirement backlog , John Berry , John Salamone , In Depth , Francis Rose

Friday - 02/03/2012, 05:07pm EST
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A cure for broken federal hiring process

The President's recently released budget message maps out a number of his priorities for the coming fiscal year. Among them, fixing the federal hiring process. A previous top fed at the Office of Personnel Management has some advice for the President and the new boss at OPM.

Tags: mngt , transition , P&B , CHCO , OPM , John Berry , John Salamone ,

Tuesday - 05/12/2009, 07:27am EDT
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