10:22 pm, May 25, 2015

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New best practices at U.S. Patent and Trademark Office save time, taxpayer dollars

Director David Kappos explains that establishing trust between unions and managers -- and setting concrete deadlines -- helped quickly change the Examiner Count System, which will help eliminate a gigantic backlog and save money.

Tags: management , USPTO , David Kappos , best practices , pay & benefits , telework , Dorothy Ramienski

Tuesday - 11/17/2009, 08:15pm EST