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- Understanding the Intersection of Customer Service and Security in the Cloud
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Search Tags: Eric Shinseki
The Veterans Affairs Department is sending out $430,000 to nearly 200 family caregivers of veterans.
New regulations decrease the burden on veterans seeking treatment and benefits for post-traumatic stress disorder.
The Department of Veterans Affairs (VA) is implementing changes it says will help simplify and speed the process for veterans seeking compensation for disabilities related to their military service. The news comes as the Department is working to cut the large claims backlog it has accumulated.
The Department of Veterans Affairs, which processed a record one million claims in 2010, is still seeing claims come in faster than it can process them and expects even more new filings in 2011. Despite that, VA hopes to eliminate its backlog of claims by 2015.
The agency is using service level agreements to help ensure hiring managers are involved in all parts of the process. VA cut the amount of time it takes to hire a new employee by 20 days. VA hopes to get the average time down below the governmentwide goal of 80 days in 2011.
A decorated Army General declares war on delay-creating paper.