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7:56 am, December 21, 2014

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Search Tags:  Emily Kopp

Jared Serbu, DoD Reporter, Federal News Radio

The US Army is making strides in professionalizing its cyber workforce. Last week, the service announced a new cyber brigade with the mission of defending its computer networks. The new branch could be up and running by October. Federal News Radio's Jared Serbu spoke to Emily Kopp about his Inside the DoD Reporter's Notebook.

Tags: Jared Serbu , DoD

Tuesday - 09/16/2014, 04:39am EDT
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IGs overburdened by congressional mandates, survey finds

Inspectors general say congressionally mandated reviews of agency conference spending and charge card use are taking resources away from more important investigations, a new survey finds.

Tags: oversight , inspector general , audits , AGA , Kearney & Co. ,

Monday - 09/15/2014, 11:42am EDT

GAO updates Green Book to help agencies navigate a risky time

GAO has released the first major revision since 1999 of the book on management controls. The update maintains the five major components of internal control from past editions, but it adds depth in the form of 17 principles. It is meant for both federal managers and auditors.

Tags: Jim Dalkin , GAO , Green Book , risk management ,

Thursday - 09/11/2014, 02:42pm EDT
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VA customer-service warriors on mission to streamline veterans' needs

Veterans Affairs Secretary Bob McDonald has pledged to put veterans first at the department. Maureen Ellenberger is one of his warriors in the battle. As director of veterans relationship management at the Veterans Benefits Administration, she is trying to standardize the customer service that veterans receive and make sure their experiences are positive.

Tags: Veterans Affairs Department , customer service , Maureen Ellenberger , e-government , VBA

Tuesday - 09/09/2014, 03:02pm EDT

Report: Federal customer service doesn't have to stink

The Partnership for Public Service and Accenture pinpoint why the federal government lags behind even airlines and cable TV providers when it comes to customer service. A lack of collaboration among agencies, security and privacy concerns, and the congressional appropriations process present big but surmountable challenges, the organizations say in a new report.

Tags: Partnership for Public Service , Accenture , customer service , e-government

Monday - 09/08/2014, 06:03pm EDT

A fed's guide to the congressional blitz ahead

Will Congress pass a continuing resolution? Will Republicans try to block a 1 percent pay raise for feds? Federal News Radio tells you what to watch for as lawmakers return to Capitol Hill for a busy two weeks.

Tags: Congress , continuing resolution , Gerry Connolly , pay ,

Monday - 09/08/2014, 04:00am EDT
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Employee Viewpoint Survey reveals warts and all to federal managers

The Office of Personnel Management has broken down the results of the annual governmentwide survey to such a fine level that it should make the problems in federal offices painfully clear. Director Katherine Archuleta says OPM has distributed individual reports to 20,000 offices. A new digital dashboard highlights the good, bad and ugly.

Tags: OPM , Federal Employee Viewpoint Survey , UnlockTalent.gov , workforce , management , employee engagement

Thursday - 09/04/2014, 12:15pm EDT

GAO to OPM: Hurry up and overhaul the GS System

In a new report, the Government Accountability Office says the Office of Personnel Management needs to be more aggressive in updating the 55-year-old General Schedule, the system that governs pay for most white-collar federal jobs.

Tags: GAO , OPM , GS system , pay ,

Tuesday - 09/02/2014, 03:46pm EDT
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Bob Behn, Author, PerformanceStat Potential

Using a data-driven approach to performance analysis is not a suggestion. It's included in the Government Performance and Results Act modernization law. And while it's something that the Office of Management and Budget expects, it doesn't give you an instruction manual. Bob Behn is the author of PerformanceStat Potential: A Leadership Strategy for Producing Results. He's been researching a book on the movement for since 2001. He told Federal News Radio's Emily Kopp how the Stat movement began and why he calls it a leadership strategy.

Tags: Bob Behn ,

Wednesday - 09/03/2014, 04:47am EDT
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Jared Serbu, DoD Reporter, Federal News Radio

The Veterans Affairs Department has been making progress on its backlog of disability claims, but outdated technology keeps getting in the way. One bottleneck is the time it takes the VA to receive military medical records from the Defense Department. DoD installed a new system at the beginning of this year to solve that problem. But a look by the inspector general finds that things are as slow as ever. Federal News Radio's DOD Reporter Jared Serbu gives Emily Kopp the details on the Federal Drive. Read Jared's related article.

Tags: Jared Serbu , Federal Drive ,

Tuesday - 09/02/2014, 07:24am EDT
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