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Federal Drive Show Blog - April 23, 2013

On the Federal Drive show blog, you can listen to our interviews, find more information about the guests on the show each day, as well as links to other stories and resources we discuss.

Tags: Steve Ryan , Jacques Gansler , Brian Wingfield , Federal Drive

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Feds improve customer service through data analysis

While government IT resources are shrinking, a dire need for improvements with customer interaction will be key to agencies survival.

Tags: management , customer service , mobile , web , ForeSee , e-government , BusinessUSA.gov , Federal Student Aid , Education Department , Mindy Chiat , Efrain Gonzalez , Government Executive magazine , Taeja Smith

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