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Civil service jumps while economy slumps

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI's David Ham

Tags: management , Federal Drive , call center , David Ham , Suzanne Kubota , ACSI , customer satisfaction , lessons learned , performance

Wednesday - 10/13/2010, 09:31am EDT
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