Search Tags:  BusinessUSA.gov

Feds improve customer service through data analysis

While government IT resources are shrinking, a dire need for improvements with customer interaction will be key to agencies survival.

Tags: management , customer service , mobile , web , ForeSee , e-government , Federal Student Aid , Education Department , Dave Lewan , Mindy Chiat , Efrain Gonzalez , Government Executive magazine , Taeja Smith

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White House unveils new trade initiatives, website as first steps in agency overhaul

Just days after President Barack Obama officially asked Congress for the authority to consolidate federal agencies, the administration has announced interim steps it will take to promote business and trade. They include the launch of a website focused on making it easier for businesses — particularly small ones — to work with the government.

Tags: OMB , Commerce , SBA , management , Congress , Barack Obama , Steven VanRoekel , federal reorganization , Lisa Brown , Michael Froman

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Obama elevates SBA to Cabinet announces business website

As part of a sweeping government reorganization first unveiled nearly a year ago, President Barack Obama announced the elevation of the Small Business Administration to a cabinet-level agency.

Tags: SBA , Karen Mills , government reorganization , Barack Obama , Commerce ,

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Obama takes more steps on own to help businesses

Tags: management , SBA , job creation , Congress

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