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7:55 pm, October 20, 2014

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Will IRS budget pleas be ignored in Congress?

IRS Commissioner John Koskinen told members of the House Appropriations Subcommittee on Financial Services and General Government that budget and staffing reductions are impacting the agency's core missions of customer service and tax collection. The agency projects it will only be able to answer 61 percent of phone calls this year, meaning some 20 million phone calls will go unanswered. Meanwhile, taxpayers attempting to reach IRS offices are facing wait times that stretch past 20 minutes.

Tags: budget , Congress , House , IRS , John Koskinen , NTEU , Colleen Kelley , workforce

Thursday - 02/27/2014, 04:18pm EST