Search Tags:  American Customer Satisfaction Index

Federal Drive Interviews -- Feb. 6, 2013

Forrest Morgeson, director of research at the American Customer Satisfaction Index, has some good news for some agencies. Agriculture Department official Kevin Concannon says USDA is claiming victory in its battle against fraud. Jordy Yager of The Hill newspaper explains why some on Capitol Hill are talking about Rep. Darrell Issa (R-Calif.) Tom Day, USPS' chief sustainability officer, shares news of the Postal Service's successful conservation efforts.

Tags: Forrest Morgeson , Kevin Concannon , USDA , SNAP , Jordy Yager , The Hill , Darrell Issa , Tom Day , USPS , DoD , DoD Report , cybersecurity , Cybersecurity Update , Federal Drive

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Federal e-customers get satisfaction

After a slow start and a small drop in the first quarter of 2009, e-government satisfaction reaches an all-time high.

Tags: mngt , ForeSee Results , Larry Freed , e-government

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