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1:09 am, May 30, 2015

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Search Tags:  Amanda Nguyen

Amanda Nguyen, Director of Strategy, CHIEF

The Homeland Security Department is one step closer toward getting its own social media group. The Social Media Working Group Act amends the Homeland Security Act of 2002. It already has approval from the House and Senate Homeland Security and Governmental Affairs Committee. The group would meet twice a year to plan how DHS can use social media in disaster response. Amanda Nguyen, director of strategy at CHIEF and former director of Web communications at the Agriculture Department's Office of Communications, tells In Depth with Francis Rose what DHS group should consider.

Tags: CHIEF , social media , DHS , disaster response , In Depth , Technology

Wednesday - 05/20/2015, 04:39pm EDT
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Constituent Servicing and Federal Agencies

With advancements in technology and service delivery, government agencies are faced with the challenge to keep pace with rising expectations from the public to deliver the same level of service received in the private sector or better. In order to deliver on this expectation, government agencies are faced with creating a cultural shift that literally shapes a new citizen engagement strategy involving technology, policy, programs, collaboration intra/inter-agency, customer friendly interaction and two-way mechanisms for feedback and best practices in service delivery. With the number of citizens who will require government service interactions growing literally every day, and those very same citizens demanding a leadership role in how they receive those services, "customer-centric government" is no longer a buzz word, but a necessity.

Tags: Xerox Federal , Technology , Ron Woody , Gwynne Kostin , constituent service

Wednesday - 12/04/2013, 02:00pm EST
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