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- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Connected Government
- Consolidating Mission-critical Systems
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- The Data Privacy Imperative: Safeguarding Sensitive Data
- Eliminating the Pitfalls: Steps to Virtualization in Government
- Federal Executive Forum
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- The Modern Federal Threat Landscape
- The Path from Legacy Systems
- Understanding the Intersection of Customer Service and Security in the Cloud
Shows & Panels
Search Tags: Amanda Nguyen
In this week's edition of Inside the Reporter's Notebook, Executive Editor Jason Miller shares news and buzz in the acquisition and IT communities that you may have missed.
Tags: technology , Digital Government Strategy , Gwynne Kostin , GSA , web analytics , USDA , HealthCare.gov , House Oversight and Government Reform Committee , Karen Evans , Todd Park , Steven VanRoekel , CMS , OMB , Trey Gowdy , Frank Baitman , Henry Chao , Cybersecurity , DATA Act , Federal IT Acquisition Reform Act , Congressional Budget Office , DHS , contracting , Mary Davie , Anne Rung , Inside the Reporters Notebook , Jason Miller
With advancements in technology and service delivery, government agencies are faced with the challenge to keep pace with rising expectations from the public to deliver the same level of service received in the private sector or better. In order to deliver on this expectation, government agencies are faced with creating a cultural shift that literally shapes a new citizen engagement strategy involving technology, policy, programs, collaboration intra/inter-agency, customer friendly interaction and two-way mechanisms for feedback and best practices in service delivery. With the number of citizens who will require government service interactions growing literally every day, and those very same citizens demanding a leadership role in how they receive those services, "customer-centric government" is no longer a buzz word, but a necessity.