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Search Tags: Allison Hickey
A report by the Veterans Affairs' Inspector General's office found that a regional supervisor stockpiled about 8,000 veteran-related documents, and that paperwork with sensitive personal information was poorly handled.
The Veterans Affairs Department says its claims backlog is far below its peak of three years ago. VA credits its progress to several changes under the Veterans Benefits Management System or VBMS. Federal News Radio's Executive Editor Jason Miller joined Tom Temin and Emily Kopp on the Federal Drive and described how VA is reducing the claims backlog. Read Jason's related article.
Allison Hickey, VA's undersecretary for benefits, said VBMS has transformed the agency from a paper system to one that mostly relies on electronic data. Some lawmakers express concern about the way the agency is measuring how it reduces the number of veterans waiting for benefits.
Tags: technology , management , Veterans Affairs Department , Richard Burr , Mike Michaud , House Veterans Affairs Committee , Senate Veterans Affairs Committee , VBMS , claims backlog , ACT-IAC , Management of Change , Jason Miller
The organization says a series of whistleblowers and investigative reports show a "pattern of bureaucratic incompetence and failed leadership" among VA senior leaders. This is the first time in more than 30 years the American Legion has called for the removal of a public official.
On the Federal Drive show blog, you can listen to our interviews, find more information about the guests on the show each day, as well as links to other stories and resources we discuss.
All veterans who have waited two years or more for a decision will have their cases decided by next month, the Department of Veterans Affairs told Congress. Half of the Veterans Benefits Administration's oldest cases already have been removed from the backlog.
VA officials still insist the 630,000 disability claims waiting to be processed will be eliminated by 2015. But so far, numbers are headed in the wrong direction and House Veterans Affairs Committee members are losing patience.
The Department of Veterans Affairs has made strides toward increasing the number of disability claims it can process every year. But new claims from veterans are growing even faster than ever. House legislators are frustrated by the VA's lack of progress over the years.
Tags: Veterans Affairs , Congress , technology , House Oversight and Government Reform Committee , Darrell Issa , Jackie Speier , DoD , Veterans Benefits Management System , claims backlog , Jared Serbu
The agency will organize incoming claims into one of three categories based on the difficulty in solving them as part of an effort to increase efficiency. The Veterans Benefits Administration also is seeking other ways to reduce the number of backlogged cases such as new training for employees, said VA's Allison Hickey, the undersecretary for benefits.