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11:41 pm, July 10, 2014

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Jason Miller, Executive Editor, Federal News Radio

The Veterans Affairs Department says its claims backlog is far below its peak of three years ago. VA credits its progress to several changes under the Veterans Benefits Management System or VBMS. Federal News Radio's Executive Editor Jason Miller joined Tom Temin and Emily Kopp on the Federal Drive and described how VA is reducing the claims backlog. Read Jason's related article.

Tags: Veterans Affairs Department , Richard Burr , Mike Michaud , VBMS , House Veterans Affairs Committee , Senate Veterans Affairs Committee , Federal Drive , Jason Miller

Wednesday - 05/28/2014, 06:21am EDT
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VA hacks away at claims backlog, increases accuracy

Allison Hickey, VA's undersecretary for benefits, said VBMS has transformed the agency from a paper system to one that mostly relies on electronic data. Some lawmakers express concern about the way the agency is measuring how it reduces the number of veterans waiting for benefits.

Tags: technology , management , Veterans Affairs Department , Richard Burr , Mike Michaud , House Veterans Affairs Committee , Senate Veterans Affairs Committee , VBMS , claims backlog , ACT-IAC , Management of Change , Jason Miller

Wednesday - 05/28/2014, 04:49am EDT
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American Legion calls for VA Secretary, two others to resign

The organization says a series of whistleblowers and investigative reports show a "pattern of bureaucratic incompetence and failed leadership" among VA senior leaders. This is the first time in more than 30 years the American Legion has called for the removal of a public official.

Tags: management , American Legion , Daniel Delinger , VA , Eric Shinseki , Robert Petzel , oversight , House Veterans Affairs Committee , Congress , Jackie Walorski , Jason Miller

Monday - 05/05/2014, 04:51pm EDT

Federal Drive Show Blog - November 19, 2013

On the Federal Drive show blog, you can listen to our interviews, find more information about the guests on the show each day, as well as links to other stories and resources we discuss.

Tags: Federal Drive , Ben Geman , Joe Klimavicz , Shefali Kapadia , Jason Miller , Jared Serbu

Tuesday - 11/19/2013, 10:11am EST

VA chipping away at oldest disability claims in backlog

All veterans who have waited two years or more for a decision will have their cases decided by next month, the Department of Veterans Affairs told Congress. Half of the Veterans Benefits Administration's oldest cases already have been removed from the backlog.

Tags: VA , claims backlog , Congress , House Veterans Affairs Committee , Jeff Miller , Jared Serbu

Friday - 05/24/2013, 07:16am EDT
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Doubts remain over VA's ability to end huge disability claims backlog

VA officials still insist the 630,000 disability claims waiting to be processed will be eliminated by 2015. But so far, numbers are headed in the wrong direction and House Veterans Affairs Committee members are losing patience.

Tags: VA , VBMS , disability claims backlog , Congress , House Veterans Affairs Committee , Jeff Miller , Michael Michaud , Kevin McCarthy , Jared Serbu , technology , management ,

Thursday - 03/21/2013, 06:31am EDT
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Lawmakers tell VA 'no more hollow promises' to fix the claims backlog

The Department of Veterans Affairs has made strides toward increasing the number of disability claims it can process every year. But new claims from veterans are growing even faster than ever. House legislators are frustrated by the VA's lack of progress over the years.

Tags: Veterans Affairs , Congress , technology , House Oversight and Government Reform Committee , Darrell Issa , Jackie Speier , DoD , Veterans Benefits Management System , claims backlog , Jared Serbu

Thursday - 07/19/2012, 05:54am EDT
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VA tackles claims backlog with new priority approach

The agency will organize incoming claims into one of three categories based on the difficulty in solving them as part of an effort to increase efficiency. The Veterans Benefits Administration also is seeking other ways to reduce the number of backlogged cases such as new training for employees, said VA's Allison Hickey, the undersecretary for benefits.

Tags: VA , benefits , workforce , claims processing , Esther Carey , management , claims backlog

Wednesday - 07/11/2012, 06:12pm EDT