Protected: CX Exchange 2024: Adobe’s Nancy Newell on data-driven customer service improvement
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There is no excerpt because this is a protected post.
Back in 2005 or 2006, an emerging theme became clear when it comes to the government and industry and cybersecurity: It’s all about the data.
John Landwehr, vice president, public sector CTO at Adobe, joins host John Gilroy to discuss how document management technology and monitoring analytics…
The Defense Department will shut off its widely-used Defense Connect Online service in June, and is telling all of its users to transition to a new DISA-provided service before then. But the vendor behind DCO thinks users are hooked, and will continue to provide it for a fee.