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10:28 am, October 25, 2014

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Search Tags:  Accenture

Report: Federal customer service doesn't have to stink

The Partnership for Public Service and Accenture pinpoint why the federal government lags behind even airlines and cable TV providers when it comes to customer service. A lack of collaboration among agencies, security and privacy concerns, and the congressional appropriations process present big but surmountable challenges, the organizations say in a new report.

Tags: Partnership for Public Service , customer service , Emily Kopp , e-government

Monday - 09/08/2014, 06:03pm EDT

Career paths for federal IT professionals

Accenture's Tom Greiner and Vanessa Godshalk join host John Gilroy to talk how their company is helping federal IT professionals get on the correct career path.
April 28, 2014

Tags: technology , Federal IT hiring , IT certification , PMI , Tom Greiner , Vanessa Godshalk , John Gilroy , Federal Tech Talk , IT training , career advancement

Tuesday - 04/29/2014, 10:11pm EDT
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Financial management providers ill-equipped to take on large customers

In our special report, Shared Services Revisited, OMB still must solve long-standing challenges to ensure federal providers are capable of bringing on large, cabinet level agencies. The role of the private sector is leaving some vendors unhappy, but officials say history shows their success rate with financial management system implementation to be poor.

Tags: management , financial management , Shared Services Revisited , OMB , Norman Dong , Treasury , Beth Angerman , Lisa Kazor , Savantage , Reid Jackson , Compusearch , Kevin Greer , Joe Ward , Interior Business Center , Jason Miller

Wednesday - 04/09/2014, 04:11am EDT
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Feds won't renew HealthCare.gov contractor CGI

The Obama administration and lead website contractor CGI Federal said Friday they had mutually agreed to part ways on HealthCare.gov. CGI's current contract will not be renewed after February. Instead, the administration intends to hire Accenture, a major technology consulting company, to run the federal website serving 36 states.

Tags: HealthCare.gov , technology , acquisition , contracting , industry , CGI Federal , Health and Human Services

Saturday - 01/11/2014, 05:40am EST

Cutting healthcare costs

Accenture's Marcia DeFalco and Rod Benson from Buchanan Ingersoll and Rooney, will talk about an upcoming event that focuses on reducing Healthcare IT costs.
October 30, 2012

Tags: technology , Healthcare IT , HiMSS , electronic health records , big data , mobile , Marcia DeFalco , Rod Benson , Buchanan Ingersoll and Rooney , HHS , Agile software development , IDIQs , John Gilroy , Federal Tech Talk

Tuesday - 10/30/2012, 03:51pm EDT
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Accenture head of federal resigns

Kay Kapoor leaves to "pursue other opportunities" after less than two years at the helm. John Goodman, who leads the company's defense and intelligence business, takes over on an interim basis.

Tags: contracting , industry , Kay Kapoor , John Goodman , Jason Miller

Monday - 09/17/2012, 02:02pm EDT

One Step to the Cloud, Two Steps Toward Innovation

Cloud computing and innovation are intrinsically linked in the federal government. The idea of agencies moving commodity technology such as email or collaboration to the cloud begets their ability to be more innovative with both commodity and mission critical IT.

Tags: technology , cloud , data , cloud computing , David DeVries , Christopher L. Smith , Charles Riddle

Wednesday - 06/27/2012, 04:48pm EDT
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Cyber Security: Achieving Cyber Resilience

Faced with rapid technological advancements and increasingly sophisticated cyber attacks, organizations must act now to acquire or improve cyber resilience to protect their agencies or departments from theft, fraud and sabotage. Experience has shown that cyber resilience requires a coordinated approach across five areas: policy and compliance; budget; the IT enterprise architecture; acquisitions, and security operations. Determining where to focus first is often difficult. Many organizations begin with a situational assessment of their cyber health within the context of the current environment and their own business and mission imperatives. From there, organizations can quickly prioritize problems -business processes, operational, technological or personnel - and take decisive actions that will enhance cyber resilience and help reduce risk.

Tags: technology , cyber , cyber security , IT , DoD , cyber crime , ISS , FAA , DHS , Army , CERT , Steven D. Shirley , Michael F. Brown , Army BG Steven W. Smith , Randy Vickers

Wednesday - 01/27/2010, 02:21pm EST
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Federal CIOs Drive High Performance in Information Technology

The role of the chief information officer continues to evolve under the Obama administration. Today's federal CIOs are expected not only to drive efficiency, transparency and strengthen information and network security, but also to implement the best technologies and practices to establish and maintain relationships with citizens.

CIOs face additional pressure from the conflicting objectives of their mission. Among them: How does one balance the demand for immediate, transparent access to information while maintaining security and privacy? How does one reduce IT spending while improving services? What is the role of the CIO within the agency and how does one operationalize it?

We'll ask today's panelists to share their views on how to meet these challenges as well as their priorities for the next year. We'll also ask them to share how they are meeting the demands of both the public and the Obama administration while serving as agents of change.

Tags: technology , Federal CIOs Drive High Performance in IT , CIO Panel , Obama , CIO , transparency , IT , Tom Temin , Federal Drive , Federal Security Spotlight , David M. Wennergren , DoD , Michael Duffy , Treasury , Robert J. Carey , Navy

Thursday - 11/05/2009, 10:34am EST
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