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Report: Citizen satisfaction with federal services slightly up in 2011

Satisfaction went up 2.3 percent in 2011, according to the American Customer Satisfaction Index released today by Foresee. The bump comes after a decrease of 4.8 percent between 2009 and 2010.

Tags: Forrest Morgesson , ForeSee , management , customer service , IRS , TSA , DHS , Treasury , DoD , State , Federal Drive

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