Search Tags:  ACSI

E-government bolsters satisfaction with federal services

For the second year in a row, the number of citizens who report being satisfied with government services rose, according to a new report from the American Customer Satisfaction Index. The higher governmentwide score was driven in large part by the increasing satisfaction with government websites, which rounded out the year at near all-time highs.

Tags: technology , best practices , e-government , citizen satisfaction , ForeSee , Jack Moore

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Customer satisfaction with e-government down slightly but near record highs

Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer Satisfaction Index. On a 100-point scale, customer satisfaction with federal websites now sits at 75.3. That's actually down slightly from last quarter, which had set an all-time high, according to the latest report.

Tags: ForeSee , e-government , customer satisfaction , SSA , HHS , federal websites , Jack Moore

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Survey: citizen satisfaction plunges

The federal government will face the challenge of halting and reversing declining citizen satisfaction under particularly difficult circumstances, according to the American Customer Satisfaction Index. Details from ACSI's Forrest Morgeson.

Tags: Federal Drive , management , Forrest Morgeson , fed bashing , customer satisfaction , Suzanne Kubota

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Civil service jumps while economy slumps

The study found that two areas of the call center experience that improved the most were the same areas that historically prove to be the most frustrating for callers. We get details from CFI's David Ham

Tags: management , Federal Drive , call center , CFI Group , David Ham , Suzanne Kubota , customer satisfaction , lessons learned , performance

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GPO: employees are the cornerstone of success

Even in a Web 2.0 world, print publications continue to be an important public service.

Tags: mngt , best practices , GPO , Michael Alston , Pueblo, Colorado

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