VA rolls out claims improvements

The Department of Veterans Affairs plans to roll out its planned improvements to the disability claims process to 12 more regional offices this year. The changes include streamlined processing for simple claims, a new, rules-based electronic benefits management system, better triaging of veterans’ claims documents, and a cross-functional approach for VA staff. The rest of VA’s regional offices will see the changes by next year. It’s part of the department’s effort to be able to process all disability claims within 125 days by the year 2015.

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