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New study measures ROI of utilization of advanced collaboration tools

November 3, 2009 - 1:20pm

Bill Versen
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Do you use advanced collaboration tools, such as VoIP, IM or teleconferencing at your agency?

A recent study, conducted by Frost & Sullivan and sponsored by Verizon and Cisco, looked at how businesses and government agencies use Unified Communications and Collaboration (UC&C) to get their work done.

Bill Versen is Verizon's Director of UC&C and said this study is the first that contains a model for measuring ROI when it comes to collaboration.

He tells us more about this and other aspects of the study.
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