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1:04 am, November 27, 2014

Best Practices News

White House crowdsources open-government playbook

In writing a new tipsheet for agencies about engaging the public, the White House is practicing what it's preaching.

Wednesday - 11/26/2014, 01:07pm EST

A funny thing happened on the way to digital government

The difficulty with digital government is that it's easy to get distracted and lose sight of the goal, says Thom Rubel. But it doesn't have to be this way. Rubel offers three key strategies that can eliminate the sideshows which prevent true digital government.

Monday - 11/24/2014, 02:47am EST

White House challenge puts the quest to go green in feds' hands

The government wants to go green and it's soliciting employee suggestions to help do it. It's a top-to-bottom effort though, as federal agencies also released their annual sustainability plans and the President announced a new GreenGov Symposium.

Tuesday - 11/04/2014, 04:22pm EST

Presidential Management Fellows program succeeding, but room for improvement

The Partnership for Public Service released a report Thursday revealing the findings of two surveys of 2011 participants in the Presidential Management Fellows program. While the program is succeeding in bringing more outstanding individuals into federal service, there are areas that need improvement.

Thursday - 10/16/2014, 06:00pm EDT

White House unveils new open government initiatives

The White House has unveiled new or expanded commitments to open government. Included are plans to adopt an open source software policy, with a deadline of Dec. 31, 2015, as well as plans to improve delivery of government digital services.

Monday - 09/29/2014, 05:00pm EDT

GAO updates Green Book to help agencies navigate a risky time

GAO has released the first major revision since 1999 of the book on management controls. The update maintains the five major components of internal control from past editions, but it adds depth in the form of 17 principles. It is meant for both federal managers and auditors.

Thursday - 09/11/2014, 02:42pm EDT
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VA customer-service warriors on mission to streamline veterans' needs

Veterans Affairs Secretary Bob McDonald has pledged to put veterans first at the department. Maureen Ellenberger is one of his warriors in the battle. As director of veterans relationship management at the Veterans Benefits Administration, she is trying to standardize the customer service that veterans receive and make sure their experiences are positive.

Tuesday - 09/09/2014, 03:02pm EDT

Report: Federal customer service doesn't have to stink

The Partnership for Public Service and Accenture pinpoint why the federal government lags behind even airlines and cable TV providers when it comes to customer service. A lack of collaboration among agencies, security and privacy concerns, and the congressional appropriations process present big but surmountable challenges, the organizations say in a new report.

Monday - 09/08/2014, 06:03pm EDT

Agencies need to put laser focus on business optimization

Now is not the time to play 'small ball.' As budgets shrink, agencies should be bold as they look to improve mission effectiveness and modernize operations, says Beth McGrath, former deputy chief management officer at the Pentagon.

Tuesday - 07/22/2014, 02:34am EDT

OPM releases new employee engagement tool

The Office of Personnel Management is giving agencies a way to better understand and utilize data gleaned from the Federal Employee Viewpoint Survey (FEVS) and OPM's Enterprise Human Resources Integration (EHRI).

Wednesday - 07/16/2014, 03:36pm EDT

Agency blunders put spotlight on risk management

A series of management blunders and agency misbehavior in recent years ranging from the General Services Administration to the Veterans Affairs Department, haven't only put agency leaders in the hot seat — and sometimes out of work. They've also highlighted the importance of better risk-management planning by agencies, current and former federal officials told Federal News Radio as part of a special discussion on risk management.

Thursday - 06/26/2014, 04:51pm EDT
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Lessons in federal training - straight from your garden

Training should not be about checking items off a list, says GSA Chief Learning Officer Mike Casey. It should be more like a "self-weeding garden."

Thursday - 06/26/2014, 03:48pm EDT
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DHA sets sights on big savings with joint-first strategy

The Defense Health Agency is predicting savings of over $2.4 billion in the next five years by reducing duplication between the services, Lt. Gen. Douglas Robb, director of DHA, tells Agency of the Month Host Lauren Larson.

Wednesday - 04/23/2014, 12:00pm EDT

Federal leadership development is not a luxury

Absent significant investment in developing the leadership abilities of supervisors, the federal government is going to have morale and performance issues for years to come, says Jeff Neal, former CHCO at Homeland Security.

Thursday - 04/10/2014, 04:00am EDT

Are agencies doing enough to weed out redundant programs?

Three years after the Government Accountability Office first reported that federal agencies were managing a maze of potentially duplicative federal programs, the watchdog agency has added nearly a dozen more areas to its tally of duplication and overlap. GAO's latest report identifies a total of 26 areas for potential cost-savings, ranging from fragmented operations to out-and-out copycat programs being run by multiple agencies.

Wednesday - 04/09/2014, 12:36pm EDT
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Civil-service reform needs more than 'Band-Aid approach,' experts argue

A legislative attempt to reform the aging federal personnel system will face a difficult path in Congress even if it's able to muster the support of key stakeholders, including the White House and federal-employee unions. Experts discussed proposed reforms to the civil-service system outlined in a new report published Tuesday by the Partnership and Booz Allen Hamilton.

Wednesday - 04/02/2014, 05:13pm EDT

Ron Sanders, Vice President, Booz Allen Hamilton

Today's General Schedule system is a "relic of a bygone era," according to a new report from the Partnership for Public Service and Booz Allen Hamilton. It says the government needs to be more attuned to the private sector. At least one federal union is criticizing the plan. Ron Sanders, vice president of Booz Allen Hamilton, discussed the details of the report with Federal Drive hosts Tom Temin and Emily Kopp.

Wednesday - 04/02/2014, 04:31pm EDT
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Jack London, Chairman, CACI International

As the military's nuclear force suffers from a widespread cheating scandal, leaders promise to crack down on ethics. Not just for the rank-and-file but also for their commanders. CACI International Chairman Jack London has written a new book, "Character: The Ultimate Success Factor." In it, he reflects on the ethics lessons his company learned from being implicated in one of the biggest scandals of the Iraq War.

Wednesday - 04/02/2014, 04:12pm EDT
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How to fix the General Schedule to meet the needs of the 21st century workforce

The General Schedule was designed for a federal workforce that no longer exists, says former DHS CHCO Jeff Neal. But there are ways to fix it.

Wednesday - 04/02/2014, 05:17am EDT

Report calls for broad overhaul of federal personnel, pay systems

A new report from the Partnership for Public Service and Booz Allen Hamilton calls for essentially throwing out the 65-year-old General Schedule system, comprised of 15 separate grade levels, and replacing it with five broad work levels. The report also calls for changes to the way federal pay is calculated and recommends setting up a governmentwide pay-for-performance process.

Tuesday - 04/01/2014, 06:07pm EDT
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