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11:41 am, September 16, 2014

Xerox

All federal government agencies share a common goal: to efficiently and effectively serve the people. We have a solid understanding of government operations and a vision of emerging federal government service trends. Among the services we can provide are: Customer Care Solutions, Document Management Solutions, Healthcare Solutions, IT Solutions, Predictive Data Anlaytics, Loan Servicing Solutions and Transaction Processing Solutions. We can help you enhance your federal services, under fixed-price, performance-based contracts.

Our thought leadership allows you to cut through the clutter, making informed business decisions on the latest industry and technology trends delivering reliability, quality and cost containment. This means both you and your customers benefit from subject matter expertise, best-of-breed technology and performance-based resource management.

Constituent Servicing and Federal Agencies

With advancements in technology and service delivery, government agencies are faced with the challenge to keep pace with rising expectations from the public to deliver the same level of service received in the private sector or better. In order to deliver on this expectation, government agencies are faced with creating a cultural shift that literally shapes a new citizen engagement strategy involving technology, policy, programs, collaboration intra/inter-agency, customer friendly interaction and two-way mechanisms for feedback and best practices in service delivery. With the number of citizens who will require government service interactions growing literally every day, and those very same citizens demanding a leadership role in how they receive those services, "customer-centric government" is no longer a buzz word, but a necessity.

Wednesday - 12/04/2013, 02:00pm EST
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