Shows & Panels
- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Connected Government
- Consolidating Mission-critical Systems
- Constituent Servicing
- Continuous Monitoring: Tools and Techniques for Trustworthy Government IT
- The Data Privacy Imperative: Safeguarding Sensitive Data
- Eliminating the Pitfalls: Steps to Virtualization in Government
- Federal Executive Forum
- Federal Tech Talk
- Government Cloud Brokerage: Who, What, When, Where, Why?
- Government Mobility
- Mission-critical Apps in the Cloud
- Mobile Device Management
- The Modern Federal Threat Landscape
- The Path from Legacy Systems
- Understanding the Intersection of Customer Service and Security in the Cloud
Shows & Panels
CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile government services. Agencies leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at ca.com/publicsector.
In an effort to provide a better environment for commenting, we have changed our comment platform. In order to comment on a story, you will first need to create a Disqus account if you do not already have one. It's easy! Sign up for an account below by clicking in the "Leave a message" field and then clicking on the blue Disqus icon. Alternatively, you can now comment using your Facebook, Twitter or Google accounts.
Federal News Radio understands how important anonymity is to some commenters. Like our previous platform, our new system allows users to identify their comments with a screen name (instead of their first and last name) if they so choose. Find more information about creating a screen name and other frequently asked questions about Disqus here.
Our comment policy itself has not changed. Federal News Radio encourages users to express their opinions by posting comments that have a positive and constructive tone; are on topic, clear and to-the-point; and are respectful towards others and their opinions. Our goal is to maintain a civil dialogue in which readers feel comfortable. Federal News Radio reserves the right to remove comments and block users that do not follow these criteria.comments powered by Disqus
For government agencies already striving to do more with less, demands to improve customer service present a complex challenge to staff, systems, and technology which may already be pressed to the limit. In addition to federal mandates, such as President Obama's Executive Order 13571 to streamline service delivery and to improve customer service, many citizens now expect to interact with government using new self-service, web-based interfaces, which can be difficult to support on the aging technological infrastructures in many government agencies. And in times of economic downturn, citizens' need for responsive government services rise sharply as pressure on agencies' customer service operations increase—from the top down and the grassroots up.