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1:19 pm, October 23, 2014

Emily Kopp Reports

Emily Kopp covers civilian agencies in the federal government with a focus on workforce issues. Emily's reports can be heard Monday - Friday on the Federal Drive and In Depth.

VA customer-service warriors on mission to streamline veterans' needs

Veterans Affairs Secretary Bob McDonald has pledged to put veterans first at the department. Maureen Ellenberger is one of his warriors in the battle. As director of veterans relationship management at the Veterans Benefits Administration, she is trying to standardize the customer service that veterans receive and make sure their experiences are positive.

Tuesday - 09/09/2014, 03:02pm EDT

Report: Federal customer service doesn't have to stink

The Partnership for Public Service and Accenture pinpoint why the federal government lags behind even airlines and cable TV providers when it comes to customer service. A lack of collaboration among agencies, security and privacy concerns, and the congressional appropriations process present big but surmountable challenges, the organizations say in a new report.

Monday - 09/08/2014, 06:03pm EDT

A fed's guide to the congressional blitz ahead

Will Congress pass a continuing resolution? Will Republicans try to block a 1 percent pay raise for feds? Federal News Radio tells you what to watch for as lawmakers return to Capitol Hill for a busy two weeks.

Monday - 09/08/2014, 04:00am EDT
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Employee Viewpoint Survey reveals warts and all to federal managers

The Office of Personnel Management has broken down the results of the annual governmentwide survey to such a fine level that it should make the problems in federal offices painfully clear. Director Katherine Archuleta says OPM has distributed individual reports to 20,000 offices. A new digital dashboard highlights the good, bad and ugly.

Thursday - 09/04/2014, 12:15pm EDT

GAO to OPM: Hurry up and overhaul the GS System

In a new report, the Government Accountability Office says the Office of Personnel Management needs to be more aggressive in updating the 55-year-old General Schedule, the system that governs pay for most white-collar federal jobs.

Tuesday - 09/02/2014, 03:46pm EDT
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TSP funds rebound in August

All Thrift Savings Plan domestic funds recorded gains in August. In the most dramatic comeback, the S Fund ended August 4.98 percent higher than it began.

Tuesday - 09/02/2014, 09:43am EDT

Koskinen: We're from the IRS and we're here to help

Commissioner John Koskinen came into the IRS amid a scandal in its tax-exempt division. Now he's working hard to convince Congress and the public that the agency is neutral and just wants to collect the money owed the government. But he'll need a bigger budget to do that right.

Tuesday - 09/02/2014, 03:38am EDT
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Federal Voices: Speaking out on first week of furloughs

Through its interviews, Federal Drive with Tom Temin and Emily Kopp recounts how feds endured their first week of furloughs caused by the government shutdown.

Friday - 10/04/2013, 05:12pm EDT

New 9/11 gallery highlights a revved-up National Guard

A new gallery at the National Guard Memorial Museum in Washington, D.C., opens Monday to commemorate the role of the National Guard since 9/11.

Friday - 11/16/2012, 06:00am EST

Mentoring event serves up career advice in a flash

Feds looking for career guidance and motivation are increasingly going outside of their agencies to find it. Employees from 20 agencies attended a recent "flash mentoring" session hosted by the Office of Personnel Management's HR University. More seasoned human resources professionals served as mentors.

Friday - 03/23/2012, 08:26pm EDT
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Federal News Radio names new morning drive anchor

Emily Kopp was named the station's newest morning drive anchor. Kopp, formerly a federal workforce reporter, will join host Tom Temin on the Monday through Friday program.

Friday - 03/23/2012, 10:23am EDT

Lieberman puts reorg authority on 'bucket list'

Sen. Joe Lieberman (I-Conn.) has sponsored legislation to revive the fast-track authority requested by President Barack Obama. Other senators, however, want more details before signing off on the plan that, in part, would allow the President to merge overlapping business- and trade-related agencies.

Wednesday - 03/21/2012, 05:11pm EDT

MSPB, OSC already feeling brunt of budget reductions

Two small agencies with large responsibilities toward the federal workforce say they've trimmed all the fat from their budgets and will need more resources to keep up with increasing caseloads. Merit Systems Protection Board Chairman Susan Tsui Grundmann told a Senate subcommittee she worries about impending staff retirements as well. The Office of Special Counsel is also feeling pressure to do more with less.

Wednesday - 03/21/2012, 06:00am EDT
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HR University showing worth, expanding after first year

The government's training portal has nearly 10,000 users. The HR University now offers college-accredited classes and in-person "flash mentoring" events. The Office of Personnel Management and the Chief Human Capital Officers Council launched the portal last year as a way to save agencies money on professional development training.

Tuesday - 03/20/2012, 05:44am EDT
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Survey: Diversity initiative is a tough sell for many

The federal initiative to increase diversity and inclusion in its workforce may be critical to an agency's mission or seen as a political ploy depends on the employees' race, ethnicity and gender. That is what a Federal News Radio survey revealed: sharp divides among federal employees. And the widely differing points of view may make it more difficult for agencies to implement new diversity and inclusion strategies.

Wednesday - 03/14/2012, 03:20pm EDT
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Congress takes DoD to task over commitment to diversity

The military is laying the groundwork for a more diverse officer corps, officials told a congressional panel Tuesday. The Defense Department and military services have tackled most of the recommendations that a congressional commission made a year ago. But, recent hazing incidents suggest that the leaders' focus on diversity hasn't trickled down through the ranks.

Wednesday - 03/07/2012, 03:21pm EST

Work-life balance, job discrimination top of mind for military women

The Pentagon recently announced it would open up 14,000 combat positions to female troops. While women in uniform say the decision will lend "legitimacy" to the frontline roles they already fill, they say job discrimination pales in comparison to the difficulty of raising a family while serving.

Tuesday - 03/06/2012, 08:45am EST
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Agencies need to 'quit whining' about SES

A new study is leading to calls to shake up the Senior Executive Service by encouraging members to change jobs once in a while. That was the original intent, but only half of its members have done it. Now, with a third of senior execs eligible to retire, federal human resources leaders say agencies need to focus on improving the corps.

Monday - 03/05/2012, 01:41pm EST

DHS unification still high risk 9 years later

A check-up of how well the Homeland Security Department is unifying its 22 agencies finds the patient getting better, but still weak. The House Homeland Security Subcommittee on Oversight, Investigations and Management examined the agency's acquisition, human resources and financial management systems. While DHS has a roadmap for improvement, it may not have the tools to implement it.

Friday - 03/02/2012, 01:57pm EST
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VA kills $100M contract at heart of e-health record system

The Department of Veterans Affairs has terminated a $102 million contract for a key component of the e-health record system that is supposed to help streamline the health care that VA and the Defense Department provides to service members, veterans and their families. The agency says it is determining its next steps.

Thursday - 03/01/2012, 06:01pm EST
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