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2:56 am, April 20, 2014

Best Practices News

HealthCare.gov drags down satisfaction with federal services

For the first time since 2010, citizen satisfaction with federal government services dropped last year, according to a new report from the American Customer Satisfaction Index. The average overall citizen satisfaction with the government's services fell 3.4 percent in 2013 to a score of 66.1 points (on a 100-point scale). Much of the decline is attributable to a "deterioration in satisfaction" with federal websites, which users found "more difficult to navigate, less reliable, and the information provided less useful" than in years past, according to the report.

Tuesday - 01/28/2014, 04:26pm EST

Best Places to Work rankings show repeat winners and all-time lows

2013 marks the lowest employee satisfaction scores in agencies, according to the annual Best Places to Work report from the Partnership for Public Service and Deloitte. Governmentwide numbers show the federal workforce most concerned with leadership, mission and pay.

Wednesday - 12/18/2013, 03:00am EST
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New DoD guidance infused with Better Buying Power principles

Undersecretary for Acquisition, Technology and Logistics Frank Kendall the update to Instruction 5000.02 incorporates Better Buying Power principles, such as making cutting costs fundamental for program managers.

Tuesday - 12/17/2013, 05:09pm EST
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Should we run the government like a business?

While some may think running the government like a business is a good thing, the reality is hard to contemplate, says former DHS CHCO Jeff Neal.

Friday - 11/22/2013, 04:43pm EST

Speaking plain English still a challenge for some agencies

Advocacy group's annual report card claims progress by SSA, Commerce, Transportation, USDA and SBA. But others including DHS regressed. The Center for Plain Language said there's a general absence of governmentwide coordination.

Wednesday - 11/20/2013, 04:39am EST
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Federal IT officials shirk responsibility for HealthCare.gov problems

The House Oversight and Government Reform Committee pressed federal Chief Information Officer Steve VanRoekel, federal Chief Technology Officer Todd Park, Department of Health and Human Services CIO Frank Baitman and Centers for Medicare and Medicaid Services deputy CIO Henry Chao to acknowledge the oversight failings, and for someone to declare they were in charge of the program.

Thursday - 11/14/2013, 03:42am EST
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House panel targets DoD acquisition reform, but will that be enough?

The House Armed Services Committee created a panel to figure out a way to reform the defense acquisition processes. Experts say reform may be difficult but it's also necessary given tight budgets and sequestration.

Wednesday - 11/06/2013, 02:29pm EST
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The government shutdown and its impact on contracting

Beth Ferrell, partner at McKenna Long & Aldridge LLP, will discuss best practices for contractors in a government shutdown environment.
October 1, 2013

Tuesday - 10/01/2013, 10:01pm EDT
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Why do we bother with performance reviews?

Current performance rating processes affect more than 1.8 million federal employees, cost a fortune, often harm morale and productivity, and generate few benefits. So, why do agencies do them, asks Jeff Neal, former CHCO at the Department of Homeland Security.

Monday - 09/23/2013, 06:38am EDT

GSA plans to stop providing HR shared services

The General Services Administration will focus on its core mission and let others provide payroll and human resources services. The decision comes as shared services is gaining momentum as OPM is pumping some energy back into the HR line of business, and the Interior will release a new geospatial platform to host data and applications.

Friday - 09/13/2013, 06:06am EDT
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Why performance ratings make my brain hurt

Whether we admit it or not, most of today's performance rating processes are designed to tell employees they are not as good as they think they are. But what effect does that approach have on people? Former DHS Chief Human Capital Officer Jeff Neal explains why he thinks the process is destructive and is in need of an overhaul.

Monday - 09/09/2013, 04:01am EDT

9 ways to make government more efficient and effective

A new report by the Partnership of Public Service and Booz Allen Hamilton calls for a multiagency enterprise approach to the way the federal government handles major public policy goals.

Thursday - 08/08/2013, 09:00am EDT

How to maintain training in tight budget times

In tight fiscal times, travel and training budgets often seem to be marked with a target by cost-conscious agency leaders. But there are strategies chief human capital officers and chief learning officers can deploy to shield their training budgets from cuts. ICF International Senior Vice President Jeff Neal and Young Government Leaders President Virginia Hill offer tips.

Tuesday - 08/06/2013, 03:04pm EDT
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VA, OPM implement promising practices for next generation of SESers

A new report by the Partnership for Public Service and McKinsey and Company found inconsistencies among agencies in how they recruit and develop their Senior Executive Service members. That lack of standardized leadership development is causing some to question whether senior executives will be prepared to replace long-time managers who are retiring at a fast rate.

Wednesday - 07/24/2013, 05:45am EDT
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OPM, AFGE test drive new governmentwide mentoring hub

The goal of the mentoring hub is to provide a one-stop shop and standardize, in many respects, how mentoring and knowledge sharing are done across the government. The first pilot focuses on human resources and problem solving. It includes a series of group mentoring events to share techniques for solving problems.

Thursday - 07/18/2013, 06:24am EDT
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Interior touts millennials as the key to diversity

The Department of the Interior is actively hiring young people in order to increase diversity within its ranks. At a recent event, Secretary Sally Jewell encouraged other agencies to adopt similar diversity initiatives.

Friday - 07/12/2013, 06:21pm EDT

BRAC-like commission proposed to hunt down government cost savings

A new commission, proposed by David Walker, former U.S. comptroller general, would recommend ways to streamline government by removing duplication and extraneous spending from government agencies. Federal-employee unions criticized the proposal and House Oversight and Government Reform Committee lawmakers expressed skepticism that such a proposal could gain congressional approval.

Tuesday - 06/18/2013, 06:47pm EDT
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Security clearance process in need of makeover, expert says

In the wake of the NSA security leak, questions are being raised about the security clearance process for which Edward Snowden was subjected. One security clearance expert tells Federal News Radio, that while the process for granting security clearances has become more efficient over the past few years, it has not become more effective.

Thursday - 06/13/2013, 05:28pm EDT
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2013 Government Performance Summit

The current federal climate brought on by sequestration and continuing resolutions has tightened government spending while increasing the need for performance improvement. This year's Government Performance Summit focuses on how data can help agencies achieve this goal.

Monday - 06/10/2013, 04:39am EDT

Former OMB performance guru Metzenbaum lands new job

Shelley Metzenbaum is now the president of the Volcker Alliance, a non-partisan group trying to improve trust in government. Metzenbaum left the Obama administration earlier this month.

Wednesday - 05/29/2013, 05:50pm EDT
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