Preview: Baker taking his own advice to improve Veterans Affairs

Wednesday - 11/11/2009, 4:46pm EST

VA CIO Roger Baker talking with WFED's Jason Miller

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Sometimes failure spurs innovation. The Veterans Affairs Department is an example of this concept.

VA is taking the bust of its100 million dollar replacement scheduling application and changing the way it approaches all major programs.

Jason Miller finds out from Roger Baker, the Veterans Affairs Department's chief information officer, about the innovation that has come from this failure.