Gary Becker, Chief Economist, Catalyst Partners

The Transportation Security Administration gets more customer complaints on its pre-check screening program as more passengers use it. But the TSA doesn\'t have...

The Transportation Security Administration gets more customer compliants on its Pre-Check screening program as more passengers use it. But the TSA doesn’t have a comprehensive policy for releasing that information to the public. Gary Becker, chief economist for Catalyst Partners and former senior economist for the Homeland Security Department’s private sector office, tells In Depth with Francis Rose about the customer service complaint data and what this could mean for TSA.

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