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Mike Causey, Senior Correspondent, Federal News Radio
IRS Commissioner John Koskinen expects about half of the taxpayers who call the agency this tax season for help to not reach anyone. He says budget cuts and wor...
IRS Commissioner John Koskinen expects about half of the taxpayers who call the agency this tax season for help to not reach anyone. He says budget cuts and workforce reductions make good customer service impossible at the IRS. Federal News Radio Senior Correspondent Mike Causey tells In Depth with Francis Rose that as bad as that sounds, it’s actually worse. Read Mike Causey’s related column.
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IRS seeks $104B for multi-year modernization fund to maintain customer service improvements
