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Open gov lessons from GSA
Martha Dorris, deputy associate administrator of the Office of Citizen Services at the General Services Administration, explains how her agency has used e-gov i...
Martha Dorris, deputy associate administrator of the Office of Citizen Services at the General Services Administration, explains how her agency has used e-gov initiatives to improve the customer experience, including:
- Integrate citizen facing websites and channels.
- Integrate agency facing websites into HowTo to improve the customer experience.
- Outreach to ensure that the public and agencies are aware of the products and services.
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IRS seeks $104B for multi-year modernization fund to maintain customer service improvements
