Open gov lessons from GSA

Tuesday - 4/26/2011, 6:25pm EDT

Martha Dorris, deputy associate administrator of the Office of Citizen Services, GSA

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Martha Dorris, deputy associate administrator of the Office of Citizen Services at the General Services Administration, explains how her agency has used e-gov initiatives to improve the customer experience, including:

  • Integrate citizen facing websites and channels.
  • Integrate agency facing websites into HowTo to improve the customer experience.
  • Outreach to ensure that the public and agencies are aware of the products and services.