Gwynne Kostin

Gwynne Kostin
Director, of the Digital Services Innovation Center
Office of Citizen Services & Innovative Technologies
U.S. General Services Administration

Gwynne Kostin is Director, of the Digital Services Innovation Center in the Office of Citizen Services & Innovative Technologies at the U.S. General Services Administration. She is leading cross-agency efforts to use the power of today’s technologies to provide government information and services to the public anytime, any where and on any device.

This builds on the work that she has been doing with GSA directing the Mobile program management office and in new media and citizen engagement. Convening innovators across government and fashioning new approaches to making government work for the public, she has led the research and strategy around public mobile, built the mobile community of practice, piloted a policy-compliant “build-a-blog” platform apps.gov NOW and launched the contest platform challenge.gov.

As Director of New Media for the U.S. Department of Homeland Security, she drove the use of new technologies to solve business problems creating the department’s first social media strategy, developing a cross-agency web communications model for disaster response, and leading new media communications and strategy for the department’s 22 agencies.

Prior to joining public service, she spent ten years in new technologies, including founding a successful Internet start-up in an association and leading strategic Web communications in health care and education. She enjoys talking to interesting people and figuring out how things work.

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