Shows & Panels
- Accelerate and Streamline for Better Customer Service
- Ask the CIO
- The Big Data Dilemma
- Carrying On with Continuity of Operations
- Client Virtualization Solutions
- Data Protection in a Virtual World
- Expert Voices
- Federal Executive Forum
- Federal IT Challenge
- Federal Tech Talk
- Feds in the Cloud
- Health IT: A Policy Change Agent
- IT Innovation in the New Era of Government
- Making Dollars And Sense Out of Data Center Consolidation
- Navigating the Private Cloud
- One Step to the Cloud, Two Steps Toward Innovation
- Path to FDCCI Compliance
- Take Command of Your Mobility Initiative
Shows & Panels
Tuesday - 11/20/2012, 4:32pm EST
Previously Burgoyne was named vice president of area operations for the Southwest Area in September 2006. He was the senior postal official in an area that encompasses the five-state region of Arkansas, Oklahoma, Louisiana, New Mexico and Texas. He was responsible for all postal operations including mail processing and distribution, and customer service and administrative operations.
Earlier, Burgoyne served as vice president of delivery and retail, where he was responsible for retail, delivery, and vehicle operations involving the nation's more than 37,000 post offices, stations and branches, including retail service equipment and retail access channels.
Burgoyne also served as district manager of the Colorado/Wyoming District. Under his leadership, the Colorado/Wyoming performance cluster attained a National Performance Assessment (NPA) score of 11.28, the nation's highest. The NPA is the Postal Service's pay for performance system that rates achievements in key areas including service, safety, budget and revenue. Fifteen is the highest attainable NPA rating.
As district manager for the Colorado/Wyoming district and, prior to that, as Richmond's district manager, Burgoyne led both districts to new levels of performance and customer satisfaction. His achievements earned him the Chief Operating Officer's Award in 2004 and the Vice President's Awards in 2002, 2003 and 2004.
Burgoyne began his postal career in 1978 as a letter carrier in Inglewood, California. He has also served as Postmaster of Oakland, California; Mail Sectional Center finance director; manager, Customer Services in Southern California; senior financial analyst in the former Southern Region; Tennessee District finance manager; and finance manager for the former Mid-Atlantic Area.
He is a graduate of California State University, Los Angeles.