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Chris Mihm, Managing Director for Strategic Issues, GAO

Five out of five federal agencies fall short in meeting the customer service improvements Congress said it wanted to see four years ago. The Government Accounta...

Federal News Network Staff

October 27, 2014 4:34 pm

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wfedstaff | April 17, 2015 8:59 pm

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Five out of five federal agencies fall short in meeting the customer service improvements Congress said it wanted to see four years ago. The Government Accountability Office looked at selected quintet of agencies to see if they have all the key elements necessary for high-quality customer service. GAO says all five are missing at least one critical piece of that puzzle. Chris Mihm is Managing Director for Strategic Issues at GAO. On In Depth with guest host Jared Serbu, he broke down what each agency needs to improve their customer service scores.