IT Manager

Wednesday - 7/31/2013, 1:51pm EDT


POSTED DATE: September 6, 2013
Title of Position: IT Manager
Schedule: M-F or as needed
Status: Full Time, Hourly
LOCATION: 3400 Idaho Ave. N.W. Washington, DC


  • Degree in Computer Science, Business Administration, or related field, preferred.
  • Minimum of five (5) years experience in technical operations management and/or an equivalent combination of eduction and experience.
  • Broad knowledge of information technology processing systems, concepts, and methodologies.
  • Demonstrated aptitude for learning new technologies.
  • Project an appropriate professional appearance and demeanor.
  • Ability to work in compliance with company policies and procedures.
  • Ability to function in a team environment.
  • Ability to work established schedule and other hours as needed.


Work with IT Director to plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department.


  • Responsible for the IT infrastructure services including desktop applications, Local area networks, IT security and telecommunications.
  • Provide operational reporting and feedback to IT Director in the form of frequent communication on the status and fitness of organizational IT operations.
  • Provide computer technical support, (i.e., answering technical questions and troubleshooting computer problems).


  • Manage IT Helpdesk staff.
  • Recommendations and assistance with the design and implementation of new systems as well as implementing improvements and upgrades to existing infrastructure.
  • Systems Administration and Server management for core IT Infrastructure services.
  • Monitoring and remediation support for network infrastructure services, including switches and firewalls.
  • Execution of IT security initiatives as directed by the IT Director, based on both local and corporate policies, as well as industry best practice.
  • Execution of a comprehensive data backup and disaster recovery plan.
  • Maintain and administer an incident ticketing system which provides for an easy and organized way to track, monitor, and communicate ticket resolution status back to the person reporting the problem.
  • Maintain an up to date hardware and software inventory, as well as an asset refresh plan.
  • 2nd/3rd Tier technical support for incidents escalated from desktop support personnel.
  • Other duties as assigned.


  • Ability to communicate in English both verbally and in writing.
  • Manual dexterity and fine motor skills to manipulate computer keys and general office equipment (telephone, copier, calculator, etc.) for extended periods of time.
  • Ability to hear and speak clearly and follow both oral and written direction.


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    Job# 17-13
    Washington, DC
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