Practically human: Can smart machines do your job?

Thursday - 1/24/2013, 10:48am EST

By PAUL WISEMAN, BERNARD CONDON and JONATHAN FAHEY
AP Business Writers

WASHINGTON (AP) - Art Liscano knows he's an endangered species in the job market: He's a meter reader in Fresno, Calif. For 26 years, he's driven from house to house, checking how much electricity Pacific Gas & Electric customers have used.

But PG&E doesn't need many people like Liscano making rounds anymore. Every day, the utility replaces 1,200 old-fashioned meters with digital versions that can collect information without human help, generate more accurate power bills, even send an alert if the power goes out.

"I can see why technology is taking over," says Liscano, 66, who earns $67,000 a year. "We can see the writing on the wall." His department employed 50 full-time meter readers just six years ago. Now, it has six.

From giant corporations to university libraries to start-up businesses, employers are using rapidly improving technology to do tasks that humans used to do. That means millions of workers are caught in a competition they can't win against machines that keep getting more powerful, cheaper and easier to use.

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EDITOR'S NOTE: Second in a three-part series on the loss of middle-class jobs in the wake of the Great Recession, and the role of technology.

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To better understand the impact of technology on jobs, The Associated Press analyzed employment data from 20 countries; and interviewed economists, technology experts, robot manufacturers, software developers, CEOs and workers who are competing with smarter machines.

The AP found that almost all the jobs disappearing are in industries that pay middle-class wages, ranging from $38,000 to $68,000. Jobs that form the backbone of the middle class in developed countries in Europe, North America and Asia.

In the United States, half of the 7.5 million jobs lost during the Great Recession paid middle-class wages, and the numbers are even more grim in the 17 European countries that use the euro as their currency. A total of 7.6 million midpay jobs disappeared in those countries from January 2008 through last June.

Those jobs are being replaced in many cases by machines and software that can do the same work better and cheaper.

"Everything that humans can do a machine can do," says Moshe Vardi, a computer scientist at Rice University in Houston. "Things are happening that look like science fiction."

Google and Toyota are rolling out cars that can drive themselves. The Pentagon deploys robots to find roadside explosives in Afghanistan and wages war from the air with drone aircraft. North Carolina State University this month introduced a high-tech library where robots _ "bookBots" _ retrieve books when students request them, instead of humans. The library's 1.5 million books are no longer displayed on shelves; they're kept in 18,000 metal bins that require one-ninth the space.

The advance of technology is producing wondrous products and services that once were unthinkable. But it's also taking a toll on people because they so easily can be replaced.

In the U.S., more than 1.1 million secretaries vanished from the job market between 2000 and 2010, their job security shattered by software that lets bosses field calls themselves and arrange their own meetings and trips. Over the same period, the number of telephone operators plunged by 64 percent, word processors and typists by 63 percent, travel agents by 46 percent and bookkeepers by 26 percent, according to Labor Department statistics.

In Europe, technology is shaking up human resources departments across the continent. "Nowadays, employees are expected to do a lot of what we used to think of as HR from behind their own computer," says Ron van Baden, a negotiator with the Dutch labor union federation FNV. "It used to be that you could walk into the employee affairs office with a question about your pension, or the terms of your contract. That's all gone and automated."

Two-thirds of the 7.6 million middle-class jobs that vanished in Europe were the victims of technology, estimates economist Maarten Goos at Belgium's University of Leuven.

Does technology also create jobs? Of course. But at nowhere near the rate that it's killing them off _ at least for the foreseeable future.

Here's a look at three technological factors reshaping the economies and job markets in developed countries:

BIG DATA

At the heart of the biggest technological changes today is what computer scientists call "Big Data." Computers thrive on information, and they're feasting on an unprecedented amount of it _ from the Internet, from Twitter messages and other social media sources, from the barcodes and sensors being slapped on everything from boxes of Huggies diapers to stamping machines in car plants.

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