IG: Room for customer service improvement at IRS

Monday - 8/22/2011, 4:12pm EDT

J. Russell George, Treasury Inspector General for Tax Administration

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The IRS needs to make some changes to the way the department handles customer service at their agency. From the way its runs its website, to information it delivers on the phone, there is room for improvement, according to a report by the Treasury's Inspector General.

J. Russell George, Treasury Inspector General for Tax Administration, explains how the agency needs to change.