How does State's online-service strategy handle security?

Thursday - 1/26/2012, 5:10pm EST

Brenda Sprague, deputy assistant secretary for Passport Services, State Department

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The State Department's signature customer service initiative includes ... signatures.

State is using technology to make traveling outside the United States easier. The recent unveiling of a new pilot program allows people to apply for passport cards electronically.

Brenda Sprague, the deputy assistant secretary for Passport Services at the State Department, joined In Depth with Francis Rose to discuss the benefits of the program as well as whether there are any security concerns that stem from the fully electronic nature of this project.