Shows & Panels
- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Building the Hybrid Cloud
- Connected Government: How to Build and Procure Network Services for the Future
- Continuing Diagnostics and Mitigation: Discussion of Progress and Next Steps
- Federal Executive Forum
- Federal Tech Talk
- The Intersection: Where Technology Meets Transformation
- Maximizing ROI Through Data Center Consolidation
- Moving to the Cloud. What's the best approach for me
- Navigating Tough Choices in Government Cloud Computing
- The New Generation of Database
- Satellite Communications: Acquiring SATCOM in Tight Times
- Targeting Advanced Threats: Proven Methods from Detection through Remediation
- Transformative Technology: Desktop Virtualization in Government
- The Truth About IT Opex and Software Defined Networking
- Value of Health IT
Shows & Panels
SSA continues to face daunting IT challenges
Tuesday - 12/28/2010, 6:00am EST
An audit from SSA's Inspector General Patrick O'Carroll Jr. says the timing of the transition from the existing data center to a new center has become a problem.
"SSA estimates that by 2012, [its National Computer Center] as a stand-alone data center will no longer be able to support this expanding environment," the report states.
"Additionally, significant structural problems and electrical capacity issues have developed that now make construction of a new primary computer center imperative; however, the agency has projected that this new facility cannot be operational before 2015."
Another IT management challenge is fixing the administration's VoIP system. Federal Computer Week reports SSA's call volume has grown from 58 million in 2008, to 68 million in 2010.
The agency has adopted VOIP telephone systems to integrate its networks and provide faster call routing, but the field offices have had problems with VoIP services.
"We encountered long wait times, disconnected or dropped calls, poor sound quality, and difficulty when navigating the telephone menu tree," the audit states. "If our experiences are representative of VOIP functionality, this raises concerns about the level of customer service provided to individuals calling SSA's field offices."
The IG identified six other major management and performance priorities for fiscal 2011.