Jason Miller, Executive Editor, Federal News Radio

The Obama administration has been trying to measure and benchmark the costs and best practices of back-office functions that all agencies do. The Office of Management and Budget and the General Services Administration say it’s the first step toward long-term and meaningful improvements in efficiency and effectiveness. Their efforts are starting to impress even skeptical agency managers. Federal News Radio’s Executive Editor Jason Miller joined Tom Temin on the Federal Drive to discuss how some agencies are doing an about face when it comes to understanding the value of this benchmarking initiative. Read Jason’s related article.

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