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Half of federal websites working on mobile strategy
Monday - 4/23/2012, 2:47pm EDT
The results show one-third of the 101 federal websites surveyed already have launched mobile initiatives.
"Mobile is the next frontier in e-government satisfaction. It is commendable that some federal agencies are budgeting for mobile platform development when they are facing other hurdles — like tighter security requirements and budget cuts — that private-sector companies do not necessarily have to worry about," said Larry Freed, president and CEO of Foresee, in a statement.
The poll was conducted in partnership with the quarterly American Customer Satisfaction Index e-gov satisfaction survey.
ForeSee evaluated federal websites on usability, transparency, search functions and their look and feel. Some websites outperformed private sector sites. For example, the Social Security Administration's claims application website received an index of 92 out of 100, compared with the index of 89 that Amazon received.
The top-scoring federal websites for e-gov were:
- Social Security Administration iClaim
- SSA Retirement Estimator
- Help with Medicare Prescription Drug Plan Costs (SSA)
- U.S. Citizenship and Immigration Services Resource Center (Homeland Security Department)
- MedlinePlus en espaņol (National Institutes of Health)
- U.S. Citizenship and Immigration Services Espaņol (DHS)
- MedlinePlus (NIH)
- My Pension Benefit Account (Pension Benefit Guaranty Corporation)
- National Women's Health Information Center (Health and Human Services)
- Healthy People (HHS)
ForeSee noted the agencies participating in the poll are generally more "savvy and advanced" in mobile adoption compared with the federal government overall.