Navy: 25 percent of assault hotline calls improperly handled

Monday - 10/10/2011, 11:17am EDT

Navy auditors say that one in four test calls to sexual assault hotlines failed or were improperly handled, Navy Times reports.

Most of the failures came from a lack of voicemail, failing to return phone calls in a timely manner and not properly transferring callers to a sex-assault advocate. Auditors tested both Navy and Marine hotlines.

Despite the 25 percent failure rate, the report actually indicates improvement from the 44 percent failure rate noted in a January audit.

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