Shows & Panels
- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Connected Government: How to Build and Procure Network Services for the Future
- Continuing Diagnostics and Mitigation: Discussion of Progress and Next Steps
- Federal Executive Forum
- Federal Tech Talk
- The Intersection: Where Technology Meets Transformation
- Maximizing ROI Through Data Center Consolidation
- Moving to the Cloud. What's the best approach for me
- Navigating Tough Choices in Government Cloud Computing
- The New Generation of Database
- Satellite Communications: Acquiring SATCOM in Tight Times
- Transformative Technology: Desktop Virtualization in Government
- Value of Health IT
Shows & Panels
IT Service Management and enterprise architecture
Tuesday - 6/8/2010, 12:33pm EDT
It stands for Information Technology Infrastructure Library -- a way to organize information in large organizations.
This concept started in England and has found widespread adoption in very large commercial organizations as well as governmental agencies.
Today's interview is with an ITIL expert from DISA, Drew Jaehnig, and a ITIL authority from the commercial sector, Wendy Irion-Talbot, Vice President of Business Process Management for CSC's North American Public Sector.
Learn how to differentiate between IT Service Management (ITSM) and ITIL.
In fact, DISA has a new policy regarding ISTM and the formation of the office.
What role does enterprise architecture play regarding ITSM concepts.
It is obvious that no tool or technology will fix a dysfunctional organization -- if you start with a reasonably designed system, then productivity will follow.