Shows & Panels
- The 2014 Big Picture on Cyber Security
- AFCEA Answers
- Ask the CIO
- Building the Hybrid Cloud
- Connected Government: How to Build and Procure Network Services for the Future
- Continuing Diagnostics and Mitigation: Discussion of Progress and Next Steps
- Federal Executive Forum
- Federal Tech Talk
- The Future of Government Data Centers
- The Future of IT: How CIOs Can Enable the Service-Oriented Enterprise
- The Intersection: Where Technology Meets Transformation
- Maximizing ROI Through Data Center Consolidation
- Mitigating Insider Threats in Virtual & Cloud Environments
- Modern Mission Critical Series
- Moving to the Cloud. What's the best approach for me
- Navigating Tough Choices in Government Cloud Computing
- The New Generation of Database
- Satellite Communications: Acquiring SATCOM in Tight Times
- Targeting Advanced Threats: Proven Methods from Detection through Remediation
- Transformative Technology: Desktop Virtualization in Government
- The Truth About IT Opex and Software Defined Networking
- Value of Health IT
- Air Traffic Management Transformation Report
- Cloud First Report
- General Dynamics IT Enterprise Center
- Gov Cloud Minute
- Government in Technology Series
- Homeland Security Cybersecurity Market Report
- National Cybersecurity Awareness Month
- Technology Insights
- The Cyber Security Report
- The Next Generation Cyber Security Experts
Shows & Panels
Bank of America's online banking crashes
Saturday - 2/2/2013, 12:33am EST
AP Business Writer
NEW YORK (AP) - Bank of America says its online banking website crashed Friday, leaving customers temporarily unable to access their accounts.
From late morning Friday, customers trying to log on saw a message that said the site was "temporarily unavailable."
Bank of America Corp., which is based in Charlotte, N.C., and is the second-largest U.S. bank by assets, said it was working on the problem. But it wouldn't elaborate on what caused the outage.
"We're aware of the online banking issue and addressing as quickly as possible," Mark Pipitone, a spokesman for the bank, wrote in an email. "We're also working closely with our customers to help alleviate any concerns."
Angry Bank of America customers took to Twitter to say that they were left frustrated, trying to do their banking on the first day of the month. The lender noted on its Facebook page that its ATMs were running and that its credit and debit cards were also working.
Customers of another bank, BBVA Compass, also hit social networks on Friday to complain about problems accessing their accounts online.
The bank responded on Facebook, telling customers that it was working to resolve system issues affecting direct deposits, such as payroll and Social Security checks, online banking and phone-banking access.
The lender announced a few hours later that the problems had been resolved.
"Sorry to all of our customers for the inconvenience today," the bank wrote on its Facebook page late Friday. "Our mobile and online banking platforms are coming back up. We will continue to monitor throughout the night to make sure you get the service you expect from us and that you deserve."
The bank urged customers who were charged fees as a result of the problem to contact it.
Earlier Friday, spokesman Thaddeus Herrick did not elaborate on what might have caused the problems.
BBVA Compass is the U.S. division of Banco Bilbao Vizcaya Argentaria SA, Spain's second-largest bank.
(Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)